Refund Policy
We offer a 14 day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To qualify for a return, the item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
To initiate a return, please contact us at refunds@makeupbox.com.
If your return is approved, we will provide you with a return shipping label and instructions on how to send the package. Items sent back without prior authorization will not be accepted.
For any questions regarding returns, you can reach us at refunds@makeupbox.com.
Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive an item that is defective, damaged, or incorrect, contact us immediately so we can address the issue.
Exceptions / Non-Returnable Items
Certain items are non-returnable, including:
- Perishable goods (e.g., food, flowers, or plants)
- Custom or personalized products
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns for sale items or gift cards. If you have questions about a specific item, feel free to contact us.
Exchanges
The quickest way to get a replacement is to return the original item. Once the return is accepted, you can make a new purchase for the desired item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return it within 14 days for any reason. Items must be in the same condition as when received—unworn, unused, with tags, and in their original packaging. A receipt or proof of purchase is required.
Refunds
Once we’ve received and inspected your return, we will notify you of the refund approval status. If approved, the refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to post the refund. If more than 15 business days have passed since approval and you have not received your refund, contact us at refunds@makeupbox.com.